Refund policy

At Drynimo, we stand behind the quality and craftsmanship of our natural body care and skincare products.
Your self-care routine should feel safe, effective, and worry-free — and we want you to shop with confidence.

That’s why we offer a 30-Day Money Back Guarantee on all Drynimo products.

30-Day Money Back Guarantee

You have 30 days from the date of delivery to request a return for a refund.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original packaging

  • Due to hygiene and personal care standards, used products cannot be returned

How to Start a Return

To initiate a return, please contact us at:
📧 support@drynimo.com

Include:

  • Your order number

  • The item(s) you wish to return

Our team will send you the full return instructions promptly.

Refunds

  • Refunds are issued to the original payment method used at checkout

  • Once your return is received and approved, refunds are processed within 1 business day

  • Please allow 3–7 business days for the refund to appear in your account, depending on your bank

Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service and keeping your tracking number until the refund is completed.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@drynimo.com.

Include:

  • Your order number

  • Clear photos of the issue

We’ll arrange a replacement or refund at no additional cost to you.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

  • Orders typically ship within 1–2 business days

  • If your order has already been dispatched, cancellation is no longer possible

  • In that case, you may return the item once received, in line with our return policy

Change of Mind / Exchanges

If you change your mind or wish to exchange an item, please contact us within the 90-day guarantee period.

  • Items must be unused and unopened

  • We cannot accept returns or exchanges outside this timeframe

Lost or Missing Orders

If your tracking shows “delivered” but you have not received your package, please notify us within 7 days of the delivery date.

We will investigate the issue and provide a replacement or refund where appropriate.